Frog Hollow Brooms Policy

Customer Care

We want you to love your broom, and with proper care, it should provide you years of useful service. If at any time your broom fails, please contact us! We will make it right.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from FrogHollowBrooms.com.

 

Personal information we collect:

When you visit FrogHollowBrooms.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse FrogHollowBrooms.com, we collect information about the individual web pages or products that you view, what website or search terms referred you to FrogHollowBrooms.com, and information about how you interact with FrogHollowBrooms.com. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

  •  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  •  “Log files” track actions occurring on FrogHollowBrooms.com, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse FrogHollowBrooms.com.

 

Additionally, when you make a purchase or attempt to make a purchase through FrogHollowBrooms.com, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

How we use your personal information:

We use the Order Information that we collect generally to fulfill any orders placed through FrogHollowBrooms.com (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 

 

Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When you have signed up for our Newsletter, provide you with information or advertising relating to our products or services, such as new product releases, sales and events.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our FrogHollowBrooms.com (for example, by generating analytics about how our customers browse and interact with FrogHollowBrooms.com, and to assess the success of our marketing and advertising campaigns).

 

Sharing your personal information:

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use WIX to power our online store--you can read more about how WIX uses your Personal Information here:  https://www.WIX.com/about/privacy.  We also use Google Analytics to help us understand how our customers use the FrogHollowBrooms.com--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

If you have signed up for our Newsletter, we use your Personal Information to provide you with announcements of new product releases, sales and events where you can find us.    

Data Retention:

When you place an order through the FrogHollowBrooms.com, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

Changes:

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

Contact us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at penny@FrogHollowBrooms.com or by mail using the details provided below:

 

  20139 County Road 30.1, Weston, CO, 81091, United States

Wholesale Inquiries

We are a Mom and Pop store. Literally! We price our brooms fairly to provide a small income for us and a beautiful, functional tool for you at a good price. That said, we are unable to offer wholesale pricing at this time.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

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CONTACT

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(719) 846-6863 Penny@FrogHollowBrooms.com

20139 County Road 30.1

Weston, CO

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